Voice operations console

Every conversation. A clear next move.

Capture the request, surface what matters, and move the work forward.

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Harbor IT Services · Voice console

Sample record

Agent
Thanks for calling Harbor IT Services. What's your name?
Caller
Jordan Pike — I manage the office for a dental group.
Agent
Which service are you interested in?
Caller
A managed support plan. We're opening a second clinic and nobody here handles IT.
Agent
I have Thursday 10:00 AM CT for a 30-minute consultation request. Would that work?

01Conversation
1. Agent
  Thanks for calling Harbor IT Services. What's your name?
2. Caller
  Jordan Pike — I manage the office for a dental group.
3. Agent
  Which service are you interested in?
4. Caller
  A managed support plan. We're opening a second clinic and nobody here handles IT.
5. Agent
  I have Thursday 10:00 AM CT for a 30-minute consultation request. Would that work?
02Captured request
Caller
Jordan Pike
Contact
Email · jordan@example.com
Service
Managed IT support plan
Context
25 staff; second clinic opens in March
Time
Demo appointment · Thu 10:00 AM CT
Consent
Email follow-up approved
03Action brief
Next action · suggested
Confirm Thursday's consultation and send the office-setup questionnaire.
Owner
Sam Whitaker
Outcome
Consult requested
Unresolved
Practice name and current systems not captured.

No signup · Fictional sample business · Stays in this browser

Voice Desk

Qualified, then handed off cleanly.

Inquiry → qualification → consultation request or specialist callback → owner brief. When a question falls outside what the agent knows, it says so and routes to a person.

Run a guided call

Brief Studio

Meetings become decisions, owners, dates.

Paste a transcript or a quick note. Missing owners are marked “Not specified,” never guessed.

Open Brief Studio

Configured, not improvised

You decide what it knows and when it steps aside.

Business knowledge: Services, hours, and service area. The agent answers from this and nothing else.
Qualification: Choose which details to collect. Callers can correct or skip.
Escalation: Pricing, outages, security concerns, or a request for a person go straight to your team.
Human review: Every brief separates what the caller confirmed from what the system suggests.

Build this into your business.

DeLeon Labs designs and implements voice agents and conversation intelligence around your knowledge, rules, and tools.

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